Market Magic

So Wonks Anonymous has been getting internet service from a local, city owned internet provider and loving it. Good service, available tech support and nice hold music.

But progress marches forward and the city decided to sell the service to a fine generic monopoly - Wonks Anonymous will name names - Comcast. The notice said not to worry, everything would be substantially the same and we would be able to continue to use our email addresses.

So this evening Wonks Anonymous beloved spouse got on Entourage - a fine monopoly product that actually works, sort of - and found that email was down. Meanwhile our browsers had become possessed and would only display badly designed, warm fuzzy corporate Comcast graphics.

So Wonks Anonymous pushed a button on the Comcast page and it went into an infinite loop. After that he called 411 - the page did not have a help number - and, after waiting to some of the most atrocious hold music ever, got a service rep who told him that service would re restored in due time.

Taking this to mean that he might see service at about the same time as banks started lending again he asked to speak to a supervisor.  After waiting about half an hour he got one who informed him that they might give us our old email back in 30 days. No one would be able to tell us so we should keep trying to see if it worked.

Wonks Anonymous is not optimistic about getting better service since Comcast now owns the cable in this town.

Now Wonks Anonymous is having a really hard time figuring out why he should be happy to be a part of this glorious free market economy. Is it the service? Is it the convenience? Is it the hold music? Or is it just that somewhere some bunch of stupid useless parasites with MBAs are raking in the bucks by pushing crap like this.

 

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Comments

  • 1/15/2009 7:40 AM Anonymous wrote:
    Monopoly markets are not free, and internet service (like phone and cell service) is a monopoly market.

    Which is precisely why privatization makes no sense for internet service. Yet the myth persists that government is always bad and business is always good.

    Reply to this
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